Modifying or cancelling existing bookings

Bookings can be rescheduled up to 24 hours before the time of the original booked slot. To edit your booking:

  • Once logged in to the booking system, click on your name in the top right hand corner of the page. This will take you to your account page.
  • Find the booking that you wish to alter in the list and click on the booking code (blue text).
  • On the booking invoice page, click on "Edit this booking" (top right).
  • Click on "Edit item" on the right of the page (make sure to select the correct item if multiple slots were booked in the same transaction)
  • If you wish to alter your time slot, select the date and time required then click "save".
  • To cancel you booking altogether click on "Remove from invoice" and confirm.

For a more detailed walkthrough of the above process we have created the following videas showing you how to alter/cancel bookings on computers and mobile devices:

How to alter/cancel a booking on mobile devices.

How to alter/cancel a booking on computer.

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